Customer service expert, Brad Smith and the founder of Smart Marketer, Ezra Firestone explain why it is important to know what problems your customers suffer from. Finding the solutions that will make their lives easier is vital to forging long term customer relationships with them. This is commonly overlooked by many business owners that neglect customer needs and suffer lower retention rates.
Strong proponent of individual liberty and free speech. My goal is to present information that expands our awareness of crucial issues and exposes the manufactured illusion of freedom that we are sold in America. Question everything because nothing is what it seems.